Privacy
Privacy Policy
This page describes the information collected when you request a trial or contact Pro IPTV Service, and how it is used to provide support.
What we collect
When you request a free trial, we collect your email address and preferred paid plan, including the duration and number of simultaneous streams. Your first name and phone number are optional. If you provide a phone number, the form also includes a country calling code. You can share your country, device model, player and support questions through live chat afterward. We use this information to arrange your trial and provide support.
We do not ask for a postal address or card details to start a trial. Providing a phone number is optional.
Why we use it
- To activate and support your 24-hour trial.
- To answer your questions about devices, setup, plans and refunds.
- To handle a payment and the related subscription if you decide to continue.
We do not sell your information, and we do not use trial requests to build advertising profiles.
Support conversations
Live chat is provided through Crisp. When you submit a trial request, your request is stored in our website’s order system. On the confirmation page, your request reference, email and selected plan are passed to Crisp to connect your request with our support team. Your name and phone number are also passed to Crisp if you supplied them. Country and device details can be shared separately during the chat. Messages you send in chat are used to answer your questions and provide support.
Payments
No card details are collected and no payment is taken when you request a trial. If you decide to continue after testing, our support team provides payment instructions through live chat before you pay.
Retention
Trial requests are stored in our website’s order system and support conversations are handled in Crisp. You can contact support to ask about the records associated with your request or to request deletion. Records may need to be retained to resolve support, payment or refund matters and meet applicable record-keeping obligations.
Your choices
You can ask us through live chat what information we hold about you, ask for it to be corrected, or ask us to delete it where we are not required to keep it. Depending on where you live, local law may give you further rights that apply in addition to this policy.