FAQ
Questions About Trials, Plans and Refunds
Straight answers to what customers ask most often before starting.
Trial and payment
How long is the free trial?
24 hours.
Do I pay before testing?
No. Payment is requested only if you decide to continue after testing. No card details are collected to start a trial.
When does the trial start?
When your working access is activated and delivered, not when you submit the request. Our support team handles activation quickly and delivers your access details by email or through live chat.
Is a trial request the same as a purchase?
No. A trial request is not an order and no payment is taken. A paid subscription only begins after a payment has been completed and verified.
What if I decide not to continue?
Nothing is charged. Declining after the trial costs you nothing because no payment was collected.
Plans and devices
How much live and on-demand content is included?
Paid plans include 27,000+ live channels and 150,000+ VOD titles. Your 24-hour trial includes the same content and simultaneous streams as your selected paid plan.
What picture quality is available?
Paid plans offer 4K and Full HD quality where available. Resolution varies by content, compatible device and player, and connection.
What is Anti-Freeze Technology?
It is built into the streaming service. Playback can still be affected by your device, player, and internet connection.
What do 2 and 3 devices mean?
Two or three simultaneous streams respectively. It describes how many streams can run at the same time, not how many devices you may install a player on.
Can the devices use different internet networks?
Yes, within your plan's simultaneous-connection limit. A 2-device plan supports two streams even if they are in different homes or on different networks.
What subscription durations are available?
1, 3 and 12 months. There is no 6-month term. Totals are on the plans page.
Is my specific device supported?
Compatibility depends on your exact model, operating-system version and available player software. Check the device categories and confirm your setup through live chat before you start.
How many connections does the trial include?
Your trial includes 1, 2 or 3 simultaneous streams, matching the paid plan you select. It also includes the same content as that plan.
Refunds and support
Can I request a refund after payment?
If you are not satisfied, request a full refund through our live chat within 7 calendar days of your payment. You may request a refund even after trying the paid service. We can offer troubleshooting, but it is not a requirement for using this refund window. Full refund policy.
Does the 7-day refund window relate to the free trial?
No, they are separate. The 24-hour trial happens before any payment; the 7-day refund window starts on the day you pay.
How do I get support?
Priority 24/7 Support is available through live chat, our primary support channel. Live chat is provided through Crisp — see the contact page to contact our support team.
Try Pro IPTV Service for 24 Hours
Choose a plan, request your free trial, and pay only if you decide to continue after testing.